Question 1

Does the system store any pictures of my face?

Accepted Answer

Absolutely not. We generate an encrypted 3D model of your face during enrollment. This model cannot be decrypted and matched to an identity, even by our own engineers, ensuring maximum privacy and security.

Question 2

How long does it take to install an Ora FacePass device?

Accepted Answer

It takes about 10-15 minutes for DIY installations per smart lock device. For terminal readers/access points, the installation time varies depending on factors such as whether the power supply is available, whether the magnetic lock or electric strike is installed, whether the proximity radar is installed etc. Consult your access control system installer for more accurate estimation on time.

Question 3

Do I need to hire a professional to install the lock?

Accepted Answer

Smart locks (FP01/02/03) are designed for easy DIY installation, typically taking 10–15 minutes. However, terminal readers (FP-T01/02) require professional installation or experience with access control systems.

Question 4

Where can I purchase replacement parts or accessories for my Ora FacePass devices?

Accepted Answer

You can purchase replacement parts and accessories directly via Ora FacePass or via an authorized retailer.

Question 5

I cannot pair the device with the mobile app, cannot connect it to the internet

Accepted Answer

Please make sure the WiFi password you entered is correct, this is a common reason why pairing device failed. If the WiFi password is correct, please make sure the WiFi you are connecting to has 2.4GHz band, most modern WiFi has 2.4GHz and 5GHz two in one. If both are confirmed and your phone's bluetooth is also on, try restore the lock to factory settings, and then pair the device to the mobile app again.

Question 6

What are the backup authentications methods in case facial recognition is unavailable or fails to recognize the person?

Accepted Answer

Ora FacePass smart locks also offer fingerprint verification, access code authentication, key card authentication, temporary code access and mechanical key access. For guest users and visitors, we recommend issuing time-based temporary access codes.  
Ora FacePass Terminal Pro also offers QR code scan and key card swipe authentication. For guest users and visitors, we recommend issuing QR codes.

Question 7

I like to wear hats, glasses all the time. Do I need to take them off when I enroll my face?

Accepted Answer

No, you don’t need to take your glasses or hats off in general. However, we do recommend you to take the face mask or sunglasses off if you are wearing one during the enrollment process.

Question 8

If the battery dies on the smart lock, what are my back up options?

Accepted Answer

Ora FacePass smart locks offer USB-C emergency charging and the charge port can be located at the bottom of the exterior assembly. You can plug in a powerbank for temporary power supply to turn on the smart lock and authenticate yourself.

Question 9

Does Ora FacePass require a Wi-Fi connection to operate?

Accepted Answer

Ora FacePass smart locks do not require a WiFi connection to be operational. However, if the user wants to manage and control the smart lock remotely, then the WiFi connection is required. Ora FacePass terminal readers do support offline authentication as well. However, WiFi or ethernet connection is required to register a new user/face or update user access permissions.

Question 10

What warranty does the product come with?

Accepted Answer

All Ora FacePass products include a 3-year limited warranty on the electronics, a 5-year limited warranty on the mechanical parts and exterior casing, and an unlimited warranty on all accompanying software (management system and mobile apps).

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Ora FacePass FP01

Ora FacePass FP02

Ora FacePass FP03

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