Device Operations User Guide

WiFi Network Compatibility

Ora FacePass connects to the internet via 2.4GHz WiFi network. Before you begin, check and make sure you have a 2.4GHz WiFi SSID available. If your router uses band steering (combining 2.4 GHz and 5 GHz under one network name), it is advised to separate them into two separate SSIDs.

Watch the Pairing Process Video

We recorded this instruction video to give you a visual reference of this process, and it is also being presented in the text format in the below section.

Enter Pairing Mode

To enter the Pairing Mode on the device weather after a fresh installation or a factory reset, wake up the device, and then you will hear the voice prompt: "To get started, please pair and connect the device to the internet in the mobile app". The device will stay in the pairing mode for 60 seconds. If you need the device to enter Pairing Mode again, simply wake up the device and you will hear the voice prompt again, which indicated the device is in Pairing Mode.

Mobile App Pairing Process

1. 1

   Add New Device

   In the mobile app, tap the "+" icon in the top right corner of the home page to add a device. You will be prompted to select the house/property you want to add this new device under, and then a screen with radar scanning animations will appear.

2. 2

   Discover New Device

   On the scanning page, you will see your Ora FacePass device listed in the discovery feed. Typically you should see your device show up in 20 seconds. If the device does not show up, check and ensure the WiFi connectivity and Bluetooth are enabled on your mobile device.

3. 3

   Select the Device

   Select the correct device in the feed

4. 4

   Enter WiFi Credentials

   You will be prompted to enter the WiFi password, unless if you had connected other Ora FacePass devices to this network in the mobile app previously.

5. 5

   Connecting to the Internet

   If the WiFi password you entered is correct, and the WiFi network you are connecting to is or has 2.4G Hz band, the device will proceed and connect to the internet automatically, and you can check the status via the progress indicator on the screen.

6. 6

   Pairing Succeeded

   Wait until you hear the voice prompt: "Operation Succeeded" on the device, which indicates the device has been pair to the mobile app and connected to the internet successfully. Then on the mobile app, you can give the device a custom name for convenient identification.

Common Troubleshooting Procedures

If you encounter any issues during the pairing process, please follow the steps below to troubleshoot. You are not expected to follow all steps listed, if the current step you are on still does not resolve the issue, then move onto the next step.

1. 1

   Check WiFi Password

   Double-check and make sure you entered the correct WiFi password.

2. 2

   Check Bluetooth

   Ensure Bluetooth is enabled on your mobile device.

3. 3

   App Relaunch

   Fully exit the mobile app, remove the app from the background process, and then re-open the mobile app, then try the pairing process again.

4. 4

   Factory Reset

   Try reset the device to factory settings. After the lock is reset, take the battery out for 60 seconds, put the battery back in, and then try pairing again.

5. 5

   Reboot Your Phone

   Power off your phone, wait for 10 seconds. Power it back on, and then try pairing again.