User guide

Device Operations User Guide

Learn how to get the most out of your Ora FacePass devices with our comprehensive guides and tutorials.

Initial Device Setup

Lesson 5 of 21

Ora FacePass Mobile App and User Account

In this section, we are going to walk you through the process of how to download the Ora FacePass mobile app to your phone and how to create an Ora FacePass user account.

App Download

Make sure you have downloaded the Ora FacePass mobile app from the App Store or Google Play Store.

Download the Ora FacePass app from the App Store. Requires iOS 14.0 or later.

  • Open the App Store on your iPhone
  • Search for "Ora FacePass"
  • Tap "Get" to download
  • Open the app and allow necessary permissions

An Ora FacePass account is required before you can pair an Ora FacePass device to the mobile app. If you never had an Ora FacePass account prior, please follow the instructions below to create a new user account.

Create Ora FacePass User Account

  1. 1

    Open the App

    Launch the Ora FacePass app after installation.

  2. 2

    Tap "Create Account"

    Select the option to create a new account.

  3. 3

    Enter Your Email Address

    Use a valid email address you have access to.

  4. 4

    Get Verification Code

    Click on the "Send Code" button, a 6-digit verification code will be sent to the email address you provided in the previous step. Go to your email inbox, retrieve this code and enter the code correctly in the app. If you do not see a verification email in your primary inbox, please also check your spam folder, and mark the email as non-spam so you will not miss future system-related emails from us.

  5. 5

    Create Password

    Choose a strong password with at least 8 characters.

  6. 6

    Provide Consent

    If you agree to Ora FacePass Privacy Policy and Terms of Service, please check the agreement box.

  7. 7

    Create Account

    Click on the "Create Account" button to complete the new account registration.

Account Sign-in

There are two ways to log into your Ora FacePass account, either via a verification code or via account password.

  1. 1

    Enter your account email address

  2. 2

    Click on the "Send Code button"

  3. 3

    Go to your email inbox to retrieve the code

  4. 4

    Enter the code correctly in the app

  5. 5

    Click on the "Login" button

If you forget your account password, follow the prompts in the mobile app to reset your Ora FacePass account password.

Still stuck?

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Need More Help?

Contact Ora FacePass team should you need any assistance