Getting Started
Lesson 4 of 21Support Resources
Where do I find support resources for my device, how can I contact Ora FacePass customer support team.
Package Contents
Your Ora FacePass package includes everything you need for installation and setup.
- Ora FacePass device (smart lock)
- Mounting hardware and screw sets
- Deadbolt Lock body
- Lithium-ion Battery
- Installation template
- Backup keys
- Key Fobs
- Quick start guide
Installation Guides and Tutorials
On the Ora FacePass Support Website, you can select your product model line and then select the product model year to get device specific installation manual and video tutorials.
Contact Our Customer Support Team
Ora FacePass customer support team is here to assist you with any issues you may encounter during the installation or setup process, you can reach us by the following methods:
- Email: support@orafacepass.com
- Phone: +1 (888) 673-9899
- Website: https://support.orafacepass.com/